White Paper 5

The Value Gap: Why Frontline Technology Programmes That Reach Adoption Still Fail to Prove Their Worth

Reaching adoption is not the same as realising value. Most organisations do not know the difference until the delivery team has already left.

September 2026 · Newest paper in the library

What this paper covers

Why the business case is never rebuilt after go-live, and what happens when the board reviews a benefits case that stopped being valid before the first wave finished
Why operational priorities move on before the platform does, and what the governance decision looks like that stops embedding from being left to chance
Why go-live, activations, and time in the app are still being used as proof of return, and what an operational outcome metric actually looks like in practice

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