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The Adoption Debt: What AI Is Exposing in Frontline Deployments That Never Finished

Every unresolved frontline deployment carries a debt forward. AI does not clear that balance, it exposes it, faster than platforms ever did.

What is inside

Why fragmentation multiplies the debt when every function buys its own AI feature
Why the access barrier is the single biggest lever, moving weekly usage from a 5 to 10 percent baseline to 60 to 100 percent
Why the guidance gap widens even as usage climbs, and what closes it

87%

Active usage, 650 stores, 65,000 employees

57%

Usage recovered from 30%, 7,865 site managers, 25 countries

90%+

Frontline engagement sustained, 40,000 staff, 14 markets

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