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The Confidence Gap: Why Steering Packs Report Green Long After the Frontline Has Stopped Believing It

Every programme reports status to someone who was not on the shift floor that week. This paper names the three reasons the report and reality drift apart.

What is inside

Why go-live and adoption get reported on the same line, even when one is 100 percent and the other is 30
Why 45 percent of executives are accountable for frontline decisions they cannot see in real time
Why sponsor alignment happens once, at kickoff, in most programmes, and is never revisited

87%

Active usage, 650 stores, 65,000 employees

57%

Usage recovered from 30%, 7,865 site managers, 25 countries

90%+

Frontline engagement sustained, 40,000 staff, 14 markets

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